At Interproxy, we are committed to ensuring customer satisfaction. This refund policy outlines the terms and conditions for refunds on our services.

Refund Eligibility

We provide a full refund within 14 days of the original purchase date. To prevent data abuse and network exploitation, a refund is only approved if the following criteria are met:

• The user has consumed less than 100 MB of the total allocated proxy bandwidth/data.
• The customer account has not violated our Acceptable Use Policy (AUP) or engaged in any prohibited activities.
• The purchase is the customer’s first-time transaction. Sequential purchases or multiple accounts created by the same user are strictly ineligible for refunds.

 

Technical Support Before Refund

If you experience technical issues, connectivity drops, or configuration problems, we provide technical assistance within 24 hours. In most cases, our dedicated team resolves the infrastructure issue without the need for a subscription cancellation.

How to Request a Refund

To request a refund, please contact our support team at [email protected] within 14 days of your purchase. Please include your order details in your request. Refunds will be processed within 5-10 business days to your original payment method.

Dispute Resolution

All refund requests and disputes must be submitted via email to [email protected]. Our support team will respond within 24 hours. For security and quality assurance purposes, all customer support conversations are logged.

Technical Support

If you are experiencing technical issues with our service, we prioritize providing technical assistance within 24 hours. In many cases, technical issues can be resolved without the need for a refund.

Policy Updates

We may update this refund policy periodically. Any changes will take immediate effect upon publication on our official website.